Keep your mind at ease by entrusting your infrastructure to us.
Benefit from customized managed services, offering technical support for server and service issues, along with expert assistance in Cloud Native and DevOps technologies for managing your systems.
Our tailored approach helps you optimize your infrastructure, enhance operational performance, and focus entirely on achieving your strategic objectives.
- OVH (Advanced Partner), IONOS (Silver Partner), Amazon Web Services, Microsoft Azure, Google GCP, Kubernetes, on-premise...
- A dedicated channel with our experts via email, phone, Slack, and WhatsApp.
- In addition to support services, benefit from continuous improvements.
The benefits of our solutions
- Responsive Technical Support: benefit from technical assistance and proactive maintenance.
- Productivity Improvement: Free your internal teams from complex technical tasks, allowing them to focus on strategic business activities and enhance overall productivity.
- Dedicated Expertise: Take advantage of specialized experts who are proficient with the technologies and tools used, ensuring you benefit from industry best practices.
- Continuous Monitoring and Proactive Maintenance: Receive ongoing monitoring and preventive maintenance actions to identify and resolve issues before they affect your services, ensuring better infrastructure reliability.
Our offers
A support package designed to meet your specific needs, whether it's troubleshooting a technical issue, implementing a solution, or providing expert advice.
- Access to the ticketing tool
- Email support
- Best effort assistance
- Hourly billing*
* From 90 € H.T
This solution is ideal for businesses that require responsive, flexible, and personalized technical support.
- The entire basic offer
- Phone / Slack / WhatsApp support
- Priority support*
- 1 hour of support included each month**
- Access to our observability tool
* Monday to Friday, from 8 AM to 6 PM (GMT+1). 24/7 support available as an option.
** Minimum number of hours adjustable based on your needs.
Discover our solutions
Customized Technical Support
Aninfrastructure can sometimes be burdensome. And no one is immune to minor hiccups, which can easily ruin your life and that of your teams.
That's why we provide you with our complete expertise in support for key technologies.
- A dedicated channel in case of incidents to discuss in real-time with our experts
- Track your tickets, their resolutions, and your consumption using our custom tool.
- Technical support available 7 days a week.
Maintenance, Security, and Evolution
The security and evolution of your infrastructure are at the core of our concerns. That's why we regularly update it to apply the latest security patches and avoid potential vulnerabilities. Constant evolution also allows you to improve the performance of your applications and optimize your costs. Objective: Gain productivity by entrusting your infrastructure to us.
- Regular maintenance
- Constant Updates
- Cost Control
They say it best
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Delighted to have worked with Mathieu, who supported us in implementing IaC at IMPACT+. Mathieu was responsive, very available, and enabled us to accelerate this transition towards a better-designed architecture. Looking forward to working with you again, Mathieu!
Another great mission with Mathieu. Extremely responsive, he understands the business and technical challenges to adapt the service according to our needs and advise us. He managed to implement everything that was planned during the kick-off on time. I highly recommend and we will work with Mathieu again!
I have the pleasure of working with Mathieu as an expert with the researchers at EDF Lab. His expertise is sharp, his communication pleasant. It's a great asset to be able to work together and deliver quality results, on time and closely aligned with the expressed needs. I highly recommend!
I had the pleasure of working with Mathieu on the implementation of our cloud infrastructure at ncScale, where I am the CTO. We needed to deploy a Kubernetes cluster on AWS as well as an entire infrastructure - API Gateways, RDS databases, test environments, SQS queues, OpenSearch, etc. Mathieu was extremely helpful throughout the project. He made relevant suggestions and effectively challenged our technological choices in a constructive manner.
Mathieu supported us in the redesign of our application infrastructure. He took into account our specifications and needs, verified with us that the proposed solution would fit well. In the end, we had a complete documentation of what had been implemented (which is becoming rare in the field!). He showed extraordinary patience and incredible pedagogy, taking the time to explain the various necessary concepts and answer all our questions. After the mission? Always present, pleasant, and quick when we needed him!
Mathieu was able to bring his technical expertise to innovative pedagogy in the English module he was responsible for within a Professional Bachelor's Degree. He is motivated and makes himself available!
We were very satisfied with his intervention for the replacement of our network administrator. We also requested audits that were carried out and improved our IT service. We recommend the services of Mr. Mathieu Perochon.
Contact us for all your projects involving
In less than 30 minutes, Mathieu or Virginie will analyze your needs and tell you if our different offers can meet your requirements.
Foire aux questions (FAQ)
Our technical support service provides fast and dedicated assistance, access to qualified experts, proactive system maintenance, and solutions tailored to your specific needs, ensuring optimal performance.
We work with cutting-edge technologies such as Kubernetes, Docker, Jenkins, GitLab CI/CD, Terraform, CDK, CDKTF, and many more to deploy modern and flexible cloud infrastructures.
You can reach us by phone, email, WhatsApp, Slack, chat, or through our online support portal. We also offer Service Level Agreements (SLAs) to ensure response times tailored to your needs.
Yes, we offer various support packages, including 24/7 support for businesses requiring continuous assistance. Contact us to select the support level that best fits your infrastructure.
Our customer portal allows you to easily manage your support time consumption, open support tickets, and track the progress of each ticket. You can review your request history and monitor the status of ongoing interventions for a transparent and streamlined support experience.
Our managed services offer is fully adaptable to your specific needs and the size of your business. We provide complete management of your IT infrastructure, including maintenance, updates, backups, security, and resource optimization, allowing you to focus on your core business.
We offer Service Level Agreements (SLAs) that ensure response and intervention times in case of an issue.